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Job Title:  Director of Community Engagement

Heights Hill Mental Health Service, SBPC, Community Advisory Board (CAB) is the not for profit partner of the Heights Hill Mental Health Service located in downtown Brooklyn.  Since 2001 we have operated mental health support programs targeting patients of HHMHS’s LGBTQ Affirmative Treatment program as well as low/no income LGBTQ  persons who are living with serious mental illness citywide.  CAB offices and program space are located on Flatbush Ave at Nevins St. in Downtown Brooklyn Please visit our website - - for more information about our services and programs.

Our clients (members) are LGBTQ adult individuals who are living with schizophrenia, schizoaffective disorder, major depression, bipolar disorder, anxiety disorders, developmental disability, and substance/alcohol use concerns.  Through our peer based Rainbow Heights Club consumer drop in center (now expanding to include Home and Community Based Services), our EQuality Care mental health provider trainings, and our Peer Specialist Internship’s, CAB programming helps to identify and address the barriers to care experienced by low/no income LGBTQ persons living with serious mental illness. 

Position Summary:
The Director of Community Engagement (DCE) is a Full Time (40hrs per week, overtime exempt) position which reports to the Deputy Executive Director. The DCE is a member of the Senior Management Team of the agency which meets weekly. It is anticipated that 60% of the work time of the DCE will be spent supervising all outreach to the varied and overlapping constituencies we serve.  Approximately 40% of work time will be spend giving direct support to the Executive Director, scheduling, staffing and following up on 25 to 30 EQuality Care  mental health provider trainings throughout the year. The DCE will supervise a part time (15hrs per week) Community Engagement Coordinator (CEC) who will focus on communication and engagement of/with consumers who are already active participants in RHC programming.

Core Competencies:
Strategic Community Collaborator-- By using a series of outreach and ‘brand building’ techniques, including but not limited to attending/producing outreach events, attending community meetings, giving presentations, making site visits as well as the use of agency social media platforms, agency website and consumer/provider databases, the DCE will;

  • Develop and implement strategies to Identify and engage diverse behavioral health providers and consumer networks throughout NYC to make them aware of the Peer based support services available for LGBTQ consumers with the goal of increasing consumer referrals into the Rainbow Heights Club program. 
  • Develop and implement strategies to identify community based providers of behavioral health services who seek to improve their professional and Peer employee’s ability to provide more affirming and supportive services to their LGBTQ consumers and prioritize those agencies requesting trainings. 
  • Develop and implement strategies to leverage our relationships with NYC providers trained by EQuality Care to increase consumer referrals into the Rainbow Heights Club Program.
  • Work within the Senior Management Team to develop goals and execute successful recruitment strategies to increase the number of HCBS services delivered each year.
  • Work with the Community Engagement Coordinator to develop and implement strategies to inform and engage current Rainbow Heights Club Members in club activities
  • Work with the Community Engagement Coordinator to develop and implement strategies to reach out to, and reengage lapsed members in club activities.
  • Work with the Community Engagement Coordinator to invite health and human services providers relevant to our consumers needs into the club to present on their programs and provide direct linkage opportunities to our members.
  • Provide direction for the continual evolution of digital communications platforms including web sites, email marketing, social media marketing, crowd funding, and mobile technologies. Advise and refine organizational use of corresponding analytics as appropriate.
  • Prepare monthly and quarterly reports on the numbers of consumers and providers engaged through all outreach for reporting to funders and board of directors.

Effective & Engaging Communicator – The DCE will be an effective and passionate communicator and public speaker.  The DCE will be comfortable articulating the benefits to both behavioral healthcare consumers and providers of treating all persons in the public mental health system with respect and dignity regardless of their sexual orientation and/or gender identity. The DCE will;

  • Staff the Executive Director during EQuality Care provider trainings by attending trainings and handling sign in and distribution and administration of the pre and post training evaluation instruments and recording the results in the agency database.
  • Provide a brief introduction of the Rainbow Heights Club program as well as the Home and Community Based Services (HCBS) offered during provider trainings and direct provider referrals of new members to the appropriate intake staff.
  • Be capable of delivering up to a 30 min presentation to consumers at behavioral health providers throughout the city on the consumer services available at RHC.

The successful candidate will have a deep understanding of the intersections of racial, ethnic and economic marginalization as they impact LGBTQ New Yorkers living with mental illness and be able to use that understanding to advance the mission of the agency.

Please note:   If you have no experience in the provision, supervision or promotion of behavioral health or other health and human services in a community setting, you are not qualified to apply.  

This position requires:

  • A Masters Degree in one of the following: Social Work, Psychology, Education or Public Health or Community Organizing and a minimum of 1 year of experience working in the provision of health and human services in NYC. Note: Candidates possessing a Baccalaureate Degree in the fields noted will be considered if they have a minimum of 3 years experience working in the provision of health and human services in NYC.
  • A detail oriented person, able to work both independently and as part of a team with all levels of skills.
  • The ability to work on several projects simultaneously, prioritizing competing demands with minimal direct supervision while producing the expected results.
  • Excellent skills in networking, relationship building, public speaking, presentation development and delivery with the goal being to motivate and influence others to take action.
  • Proficiency with all current MS Office applications (including publication apps), Constant Contact Email database management, FaceBook, Twitter and other social media platforms.
  • Demonstrated collaboration and communication skills, ability to work effectively with a wide range of people from diverse backgrounds and with different experience and ability levels.
  • Willingness to travel locally/regionally and work flexible hours, including limited weekends/evenings.
  • Flexibility to perform other duties as assigned to adapt to an expanding ranges of services as community need is further identified.
  • A well developed sense of humor.

How to Apply:

  • If you feel that you have the prerequisite requirements for this position and would like to join a team of highly dedicated, mission driven professionals working to improve the quality of life for low/no income LGBTQ New Yorkers living with mental illness, please send your resume and a cover letter (both in PDF format) to with Director of Community Engagement as the subject line.  Multilingual candidates are strongly encouraged to apply.

We apologize, but due to the high volume of applications expected we will only be contacting those candidates we wish to interview for the position….No phone calls please. 

Position: Director of Community Engagement
Supervisor: Deputy Executive Director
Direct Reports: 1 (p/t)
Classification: Full-time, Exempt position
Salary Range: $62,000-$70,000  
Benefits: A generous benefits package including paid vacation & sick time, 10 paid holidays, monthly MetroCard, agency health insurance, FSA, and 403b plan match.

 The Heights Hill Mental Health Service, SBPC, Community Advisory Board is an equal opportunity employer.

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